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This guide will help you convert a video that is not fully compatible with The Motion Books to a format that will work with your video book device. This way you can enjoy your videos and relive your memories on The Motion Books. Most video files work on The Motion Books, however, professional videos that you may have received from your videographer are not always ideally formatted to work on our video books. If you load a video onto your video book that is in an unsupported format, your device will behave as if no file is present and show “NO FILES FOUND” on the screen.  NO FILES FOUND is shown on the screen when an unsupported video file is loaded onto the video book. Converting an unsupported video file to work on your video book is fast and easy. We’ll be using a free app called Shutter Encoder. 1. Download the app  from their website https://www.shutterencoder.com/. 2. Install the app.  If the app does not install on the first try, on Mac, if the screen “Shutter Encoder canno