Learn
Learn how to use
My video does not play, how do I fix that?
Try our auto convertor that will convert your video into a format, ratio and resolution that works best with ECLATVIEW Books.
Can I load videos onto EclatView books?
Yes. Connect your video book to any computer (Mac or PC) with the provided micro USB cable. EclatView books act like a thumb drive so you can easily drag and drop your videos onto the device. After the video is uploaded, simply eject the USB drive and your videos will autoplay on your video book each time you open the book.
Can I format EclatView books?
Do NOT format your video book. Formatting your device will remove our unique software and break the incredible functionalities that we have created for you. Additionally, formatting your device will void your warranty. To remove files and free up memory, simply move the files you want to delete into the trash and empty the trash.
What Resolution works best on EclatView books?
EclatView books plays all standard files types like .mp4 and .mov. The same video format that is used to upload to social media sites like YouTube, Vimeo and Facebook will work best on the device. If your video does not play on the device,Try our auto convertor that will convert your video into a format, ratio and resolution that works best with ECLATVIEW Books.
An advanced tutorial is available that uses a free application to encode your video files that work on EclatView books.
What resolutions work best for EclatView books?
All HD video formats work with EclatView books. We recommend encoding your videos to 720p (16×9 aspect ratio) as the videos will look perfect this way. 1080p will also work. 4K or Ultra HD (UHD) files do not currently work on EclatView books.
What file formats does EclatView books play?
Most standard video file formats will work on your device (MOV, MP4, MPEG and AVI etc.). If you encounter issues (like NO FILES FOUND displayed on the screen), Please contact our support team.
How does it charge?
Your video book charges with a standard micro USB cable (provided with each device). EclatView books takes about an hour to fully recharge.
How long can the video be?
Depending on your file size, you can load 2+ hours of video(s) with our recommended file settings. However, we recommend videos up to 10 minutes for the best viewer experience.
Tips
Organizing your videos.
Organize your videos on EclatView books by either renaming the video files into alphabetical order or by adding a number before the file names to make sure your videos autoplay in the order you prefer.
Keep the video book ready to play!
Even though the battery should last about 4 hours during video play back and about 12 months on standby, we know your family and friends will be raving about your unique presentation of your videos, so keep the video book charged before big gatherings and events.
Fast Forwarding and Rewinding.
Not only can you skip to the next/previous videos, you can also fast forward through a video by simply pressing and holding the next (or previous) button and the video will start fast forwarding.
