Refund policy
What is your return policy?
We like simplicity so we have tried to keep our return policy as straightforward as possible. Upon receiving an order, you have 15 days from delivery to request a return by email (please see the 3 exceptions to our return policy below).
Once you receive confirmation of your return, all shipments must be sent within 7 days otherwise the return may be denied.
You may send your purchases back using the provider of your choice. Please ship returns to:
（以下更改地址）
ECLATVIEW books
Attn: RETURNS
6939 Sunrise Blvd.
Suite 206
Citrus Heights, CA 95611
Upon receiving the item in like-new and unused condition with all original packaging and materials, we will credit your original payment method for the full price of the item(s). Shipping fees paid by the customer are not refundable.
Three exceptions apply: we cannot accept returns, exchanges or cancelations on any products labeled as “Special Order Item(s)” on the product page or any items that are custom order and/or personalized.
International Returns: We are unable to accept returns on any international orders due to customs, shipping and duty fees. All orders shipped to international destinations are final sale.
What if my order came in damaged?
It is very important you inspect your order upon arrival. In the very rare situation where your order would arrive damaged, EclatView books will replace the item or, in the event a replacement is not available, issue a full refund. We do kindly ask that you inspect all shipments with 3 business days of arriving. All damages must be reported to EclatView books within 3 business days in order to qualify for a refund or replacement: info@themotionbooks.com（改改改）. If an item is found damaged, please retain all packaging.
What is the Product Warranty?
We stand behind the quality of our products and are committed to ensuring your satisfaction.
All of our products come with a 6-month limited warranty, which covers defects in materials and workmanship. This warranty is valid from the date of purchase and is non-transferable.
If you believe your product is defective, please contact us immediately. We will work with you to determine the cause of the defect and if it is covered by the warranty. If we determine that the defect is covered, we will either repair or replace the product free of charge.
Please note that this warranty does not cover normal wear and tear, damage caused by misuse or neglect, or damage caused by accidents or natural disasters. We also do not cover any costs associated with the return or transportation of the product.
To make a claim under this warranty, please contact our customer service department at info@themotionbooks.com（改改改）. We will require your order number and proof of purchase to process your claim.
Thank you again for choosing our product. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.